Do internal projects require feedback from customers?

The statement that internal projects do not require feedback from customers is considered correct in certain contexts, but it's important to understand the broader perspective of project management and customer engagement.

Internal projects often focus on the workflows, processes, or systems within an organization. In many cases, these projects are designed to improve efficiency, reduce costs, or enhance the internal capabilities of the organization without direct impact on external clients or customers. As a result, the feedback from external customers may not be necessary or relevant, since the primary stakeholders are internal team members or departments.

However, it's crucial to note that even internal projects can benefit from insights that mimic customer feedback, such as input from employees who may represent the customer's viewpoint or from teams connected to customer-facing functions. This can help ensure that the solutions developed align with the overall service delivery or product quality that external customers expect.

In essence, while feedback from external customers might not be required for every internal project, considering the perspectives related to customer impact can lead to better outcomes. Understanding when and how to incorporate such feedback is key for aligning internal initiatives with overall business objectives and customer satisfaction goals.