How does BPS affect customer experience?

The choice indicating that BPS affects customer experience by streamlining processes to enhance service delivery is correct because BPS is designed to optimize and improve business operations. When processes are streamlined, it reduces inefficiencies and delays, which can lead to faster response times and better service quality for customers.

By focusing on the customer journey and aligning processes to meet customer needs effectively, BPS enables organizations to deliver services that are more responsive and tailored to customers’ expectations. This results in higher satisfaction, retention, and potentially increased loyalty among customers.

The other options miss the core benefits of BPS. Suggesting that BPS has no impact underestimates its role in enhancing customer interactions. The idea that it complicates service interactions is contrary to the very purpose of BPS, which aims to clarify and simplify processes. Lastly, concentrating solely on internal processes neglects the broader objective of improving the external customer experience, which is a fundamental aspect of effectively implementing BPS.