How does iQMS measure the effectiveness of its BPS services?

The effectiveness of iQMS's Business Process Services (BPS) is measured through key performance indicators (KPIs) and client feedback because these methods provide a systematic way to evaluate service performance based on objective metrics and subjective assessments.

KPIs are quantifiable measures that reflect critical success factors of an organization, allowing iQMS to gauge performance against benchmarks. These indicators can include metrics such as turnaround time, error rates, and efficiency levels in service delivery. Additionally, client feedback is vital as it offers insights directly from customers regarding their satisfaction and perceived value of the services provided. This combination allows for a comprehensive understanding of service effectiveness, identifying areas for improvement and strengths that can be built upon.

In contrast, evaluating through client complaints and media reviews might present a skewed picture, focusing primarily on negative aspects rather than a balanced view of all performance areas. Simply counting the number of processes outsourced does not provide qualitative insights into the quality or effectiveness of those processes. While employee satisfaction is important for the internal health of an organization, it does not directly measure the effectiveness of the BPS services from a client-facing perspective. Therefore, the integrated approach using KPIs and client feedback is the most reliable method for assessing overall effectiveness in this context.