In a Project Start Up (PSU) meeting, should the Project Leader expect feedback from the customer?

In a Project Start Up (PSU) meeting, the expectation of feedback from the customer is often not the primary focus. The primary purpose of a PSU meeting is to provide foundational information about the project, discuss the project scope, clarify roles and responsibilities, and establish a mutual understanding among the team members and stakeholders. While it is beneficial to have open lines of communication, the key intention is to ensure alignment on objectives and processes rather than soliciting feedback at that early stage.

In most cases, the customer may be involved in the discussion to understand the project's direction, but concrete feedback typically comes later in the project lifecycle when there are specific deliverables or experiences to assess. Therefore, it is not standard practice for the Project Leader to expect immediate feedback from the customer during this initial stage.