Is it true that the Customer Satisfaction Survey consists of questions only related to project deliverables?

The statement regarding the Customer Satisfaction Survey is false because such surveys typically encompass a broader range of topics beyond just project deliverables. While project deliverables are certainly an important aspect of customer satisfaction, these surveys often include questions related to various factors such as communication effectiveness, responsiveness, the overall customer experience, and the quality of service provided.

Assessing customer satisfaction involves understanding their perceptions and experiences throughout the engagement, which means gathering feedback on multiple touchpoints rather than limiting it to project-specific outcomes. This approach helps organizations better understand client needs and areas for improvement, ultimately leading to enhanced client relationships and service delivery. Thus, the correct choice reflects the comprehensive nature of Customer Satisfaction Surveys.