What is a common pitfall in BPS implementation?

Inadequate change management is a significant challenge often encountered during the implementation of Business Process Services (BPS). Effective change management is crucial for ensuring that all stakeholders understand, accept, and can adapt to new processes and technologies introduced during a BPS initiative. When change management is lacking, employees may feel uncertain or resist the changes, leading to disruptions in workflow and decreased productivity.

Furthermore, proper change management facilitates communication, training, and support, which are essential for a smooth transition. Without these elements, organizations risk not fully realizing the benefits of BPS, as employees may not be equipped to handle new systems or processes. This can result in diminished morale, increased turnover, and ultimately, failure to achieve desired outcomes from the BPS implementation.

In contrast, factors like increased market share, enhanced employee motivation, and clear articulation of goals are typically positive aspects of effective BPS implementation, indicating that everything is running smoothly and as planned.