What is one of the primary goals of change management in BPS?

One of the primary goals of change management in Business Process Services (BPS) is to maintain operational continuity. This focus ensures that transitions to new processes, technologies, or organizational changes occur smoothly without disrupting the daily functioning of the business. By prioritizing operational continuity, organizations can effectively manage the anticipated challenges that arise during changes, thereby reducing the likelihood of interruptions that can negatively impact productivity and service delivery. Maintaining continuity fosters a stable environment where employees can adapt to changes with minimal impact on their work and the overall performance of the organization.