What types of processes are commonly outsourced in BPS?

The correct choice identifies the various types of processes that are generally outsourced in Business Process Services (BPS). Outsourcing in this context often includes a wide range of operational functions aimed at improving efficiency and allowing organizations to focus on their core competencies.

Customer service is a key area where outsourcing is prevalent, as it can enable companies to provide support to customers around the clock, often with a higher level of expertise or at a lower cost. Human Resources functions, such as payroll processing or recruitment, are also commonly outsourced to specialists that can handle these tasks more efficiently. Similarly, finance and accounting services, including bookkeeping and tax preparation, are often taken on by external providers who can deliver these services with greater accuracy and compliance. Additionally, IT services, including help desk support and systems management, are frequently outsourced to leverage specialized knowledge and technology.

In contrast, the other options are limited in their scope. Restricting outsourcing to just customer service, manufacturing, or marketing and sales does not reflect the broader trend of BPS, where organizations leverage various functions to enhance operational efficiency and manage costs effectively. This comprehensive understanding of the multi-faceted nature of outsourced processes is crucial for grasping the current landscape of BPS.