Which of the following are components of Cost of Quality (CoQ)?

The correct answer identifies the components of Cost of Quality (CoQ) as "Prevented, Appraisal and Rework." This concept breaks down the total costs associated with ensuring high quality in products or services into specific categories that reflect how quality is managed throughout the process.

Prevented costs pertain to expenses incurred to prevent defects from occurring in the first place. This includes investments in training, improved processes, and robust quality planning. By focusing on preventative measures, organizations aim to reduce the likelihood of defects and associated costs later on.

Appraisal costs are incurred in evaluating and measuring the quality of products or services. This includes expenses related to inspections, testing, and other evaluation activities that verify quality standards are met before products reach the customer.

Rework costs are those associated with correcting defects identified in products or services after they have been produced or provided. This can involve additional labor, materials, and time spent to bring the product up to quality standards.

Understanding these components is critical for organizations as they strive to minimize the overall costs of quality while maximizing customer satisfaction and operational efficiency. Each of these areas plays a pivotal role in contributing to an organization's quality management strategy.