Which of the following is used to ensure that all BPS Quality parameters are met?

The calibration process is integral to ensuring that all Business Process Services (BPS) quality parameters are met. This process involves the systematic review and adjustment of measurement instruments or outputs to maintain accuracy and consistency in performance standards. By regularly calibrating tools and processes, organizations can ensure that their quality measures align with established benchmarks, thereby facilitating compliance with quality parameters.

This ensures that any deviations from expected outcomes are identified and corrected promptly, maintaining the integrity and reliability of the services offered. In the context of BPS, adherence to quality parameters is crucial for fostering trust and satisfaction among clients, which is ultimately linked to the overall success of the organization.

While the other options may contribute to quality in various ways—such as decision-making or analysis—they do not specifically focus on the direct mechanisms that ensure that performance meets established quality guidelines in the same systematic manner as the calibration process.