Which of the following is an example of a measurable outcome in BPS?

A measurable outcome refers to a specific, quantifiable result that reflects the performance of a business process. In this context, a 20% reduction in processing time for customer inquiries provides a clear metric that can be tracked and assessed over time. This allows organizations to gauge the efficiency of their operations and make data-driven decisions to further enhance their processes.

Measurable outcomes are essential in BPS because they facilitate objective evaluation and continuous improvement. Unlike vague or qualitative enhancements, such as improved employee morale, measurable outcomes provide concrete data that can be analyzed statistically. The focus on processing time reduction means that it can be intertwined with service level agreements and cost management, making it a fundamental aspect of operations management.

While a 30% increase in workforce productivity is also a measurable outcome, the context of the question may focus on processing efficiency directly related to customer service. Increased hours worked lacks a direct implication of enhanced efficiency or effectiveness, while improved employee morale, although important, is subjective and challenging to quantify without specific metrics.