Which of the following statements is true for a Customer Facing Improvement Project?

A Customer Facing Improvement Project is primarily focused on initiatives that directly affect the customer experience and value delivery. Sharing results with the customer is essential because it fosters transparency and builds trust, ensuring that the customer is informed about the improvements made and the benefits derived from them. This communication can lead to enhanced customer satisfaction as they feel included in the process and can see the tangible effects of the improvements.

In terms of the other options, while having benefits approved by TCS or observed by the customer is important in a wider business context, they don’t specifically capture the core focus on customer interaction and engagement typical of Customer Facing Improvement Projects. The emphasis on ‘sharing results’ caters directly to the relationship management aspect of customer engagement, which is crucial for the success of any improvement initiative that aims to enhance customer experience.