Which outcome is typically associated with a process improvement in TCS?

Improving customer satisfaction is a key outcome typically associated with process improvement initiatives within TCS (Tata Consultancy Services). When processes are enhanced, it often leads to more efficient service delivery, higher quality products, and reduced response times. These improvements create a better experience for customers, making them more likely to be satisfied with the services they receive.

As processes are optimized, organizations can respond more effectively to customer needs and expectations, which fosters loyalty and encourages positive feedback. Satisfied customers can also contribute to increased market reputation and potentially higher revenues, as happy customers are more likely to return and recommend services to others.

The other outcomes, such as an increase in attrition, a decrease in revenue, or an increase in costs, typically contradict the principles of effective process improvement. Organizations focus on enhancing processes to minimize waste, lower costs, and reduce employee turnover, leading to overall better business performance.