Which trend is NOT currently influencing the future of BPS?

The trend of decreased technology integration is not influencing the future of Business Process Services (BPS). In fact, the opposite is true; there is a growing emphasis on enhancing technology integration to improve efficiency, reduce errors, and streamline operations. Businesses are increasingly recognizing the value of leveraging technology to automate processes and enhance overall service delivery, thus driving better outcomes.

In contrast, increased automation is reshaping BPS by enabling organizations to handle tasks more efficiently and with less human intervention, while digital transformation is pushing BPS providers to adopt advanced technologies and tools. The emphasis on sustainability is also gaining traction, with companies looking to integrate eco-friendly practices into their business processes. These trends point towards a future where technology plays a central role in BPS, rather than moving towards decreased integration.